Terms of Use / EULA

Acceptance of Terms

By creating an account, tapping to agree, accessing, or using Woven (“the Service”), you agree to be bound by these Terms of Use and End User License Agreement (“EULA”). If you do not agree to these terms, do not use the Service.

Description of Service

Woven is a social shopping platform that allows users to save, share, and discover fashion products. The Service includes the Woven mobile application, website, browser extension, and related features.

Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate and complete information when creating your account and to update it as necessary. You must notify us immediately of any unauthorized use of your account.

User Content

You retain ownership of the content you create and share on Woven, including posts, images, captions, and edits. By posting content, you grant Woven a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your content in connection with operating and improving the Service.

You represent that you have the right to share any content you post and that your content does not infringe on any third party's rights.

We may review, filter, hide, remove, or restrict access to user content when needed to operate the Service safely, enforce these Terms, respond to reports, or comply with law.

Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Post content that is defamatory, obscene, hateful, threatening, harassing, abusive, sexually explicit, exploitative, violent, discriminatory, or otherwise objectionable, or that infringes on intellectual property rights.
• Abuse, harass, threaten, impersonate, stalk, spam, or target other users, or encourage others to do so.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Use posts, edits, profiles, comments, or other features for advertisements, self-promotion, commercial solicitation, or campaigns promoting your own or another party's business, products, services, or external accounts, unless expressly permitted by Woven. This includes paid or incentivised promotions, affiliate spam, referral schemes, and repeated promotional links or calls to buy, book, subscribe, or contact a business.
• Post repetitive, misleading, irrelevant, or unsolicited content; artificially inflate saves, likes, follows, referrals, or other engagement; misuse reporting tools; or use multiple accounts to evade limits or moderation decisions.
• Attempt to gain unauthorized access to the Service, other accounts, or any related systems or networks.
• Use automated means (bots, scrapers, crawlers) to access the Service without our prior written consent.
• Interfere with or disrupt the integrity or performance of the Service.
• Upload viruses, malware, or other harmful code.

Genuine personal curation, saving retailer links, sharing your Woven profile or edits, and inviting friends through the intended features are welcome. Woven-authorised creator and commercial features remain available under their applicable rules. These activities must not be used as a cover for prohibited promotion, and any commercial relationship must be represented honestly.

Woven has no tolerance for objectionable content or abusive users. Violations may result in immediate content removal, account suspension, or account termination.

Fair Use and Identifying Misuse

Use the Service reasonably for its intended saving, discovery, and sharing features. Do not flood the Service with requests or content, bulk-harvest data, resell access, or bypass technical limits in a way that disrupts the Service or prevents others from using it. Importing through Woven's supported tools is allowed subject to their limits and these Terms; a large personal collection alone is not misuse.

When identifying suspected misuse, we consider the content and context, including relevance to Woven, repetition, posting or request patterns, promotional language and links, commercial relationships, coordinated activity, and attempts to evade prior restrictions. We may use user reports, automated signals, and manual review. Our handling of personal information is described in our Privacy Policy. A report or automated flag indicates a concern, not a final finding of a violation. Fair use here describes acceptable use of the Service; it does not grant permission to use someone else's intellectual property.

Safety and Moderation

Woven provides safety features for filtering, reporting, and blocking objectionable content and abusive users.

• Filtering: We use automated systems, manual review, account controls, and feed filters to detect, hide, and remove objectionable content. Reported public posts and edits may be hidden from feeds immediately while they are reviewed.
• Flagging: Users can flag objectionable posts, edits, profiles, or other content using the in-app report controls or by contacting us at jess@woven.my.
• Blocking: Users can block abusive users in the app. Blocking immediately removes the blocked user from the blocking user's feed and related social surfaces, and it creates an internal moderation report so Woven is notified of the inappropriate conduct.
• Action within 24 hours: We review reports of objectionable content within 24 hours. When content violates these Terms, we will remove the offending content and eject, suspend, or terminate the user who provided it.

Reporting a public post or edit automatically restricts its visibility, including hiding it from feeds, pending review. We may also temporarily restrict or suspend an account flagged for suspected violations, including through automated safeguards where enabled, while we investigate. An individual report does not by itself establish a violation or require permanent account termination.

We consider the seriousness, impact, and repetition of the conduct when deciding whether to warn, limit features, hide or remove content, suspend, or terminate an account. Where reasonably practicable, we will explain the reason and any steps or deadline for resolving the issue. We may act immediately where necessary to protect users or the Service, or comply with law.

If you think a decision is wrong, reply to the moderation notice or email jess@woven.my with your username, the affected content, and why you are asking for a review. We will review your explanation and correct mistakes. If a restriction prevents you from removing content we have asked you to remove, contact us for help. Restrictions may remain in place during review.

Intellectual Property

The Service, including its design, features, code, and branding, is owned by Woven and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of any part of the Service without our prior written consent.

Third-Party Content and Links

Woven may display product information, images, and links from third-party retailers and websites. We do not endorse or guarantee any third-party products or services. Your interactions with third-party websites are governed by their own terms and policies.

AI-Generated Content

Woven uses artificial intelligence to generate product descriptions, recommendations, and other content. AI-generated content is provided for convenience and may not always be accurate. We do not guarantee the accuracy, completeness, or reliability of AI-generated content.

Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or secure. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Woven and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim arising from the Service shall not exceed the amount you paid us, if any, in the 12 months preceding the claim.

Termination

We may suspend or terminate your account for violations of these Terms, to address a material risk to users or the Service, or where required by law, as described in Safety and Moderation above. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded. You may delete your account instantly in the Woven app from Settings, which immediately invalidates your account access and starts permanent deletion of your account data. If you cannot access the app, you may also submit a deletion request at woven.my/delete-data. Upon termination, your right to use the Service ceases immediately.

Changes to These Terms

We may update these Terms of Use from time to time. We will notify you of significant changes through the app or by other means. Your continued use of the Service after changes are posted constitutes acceptance of the updated terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

Contact Us

If you have questions about these Terms of Use, contact us at jess@woven.my.